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Privacy Policy - Auction Online.

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Last updated: 1 April 2026

1. Introduction

Auction Online ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our platform, including our website and related services ("Services").

By using Auction Online, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Identification details (e.g., driver licence, RealMe verification where applicable)

  • Payment and billing information

  • Business details (for dealers or commercial users)

b. Information collected automatically:

  • IP address

  • Device and browser information

  • Usage data (pages viewed, time spent, interactions)

  • Cookies and tracking technologies

c. Transaction information:

  • Auction bids and purchase history

  • Listings and seller activity

  • Payment records

3. How We Use Your Information

We use your information to:

  • Provide and operate the Auction Online platform

  • Facilitate auctions, transactions, and payments

  • Verify user identity and prevent fraud

  • Communicate with you (notifications, updates, support)

  • Improve platform functionality and user experience

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service

4. Sharing Your Information

We may share your information with:

a. Other users:

  • Limited details (e.g., name, business name, contact info) where necessary to complete transactions

b. Service providers:

  • Payment processors

  • Identity verification services (e.g., RealMe or similar)

  • Cloud hosting and analytics providers

c. Legal and regulatory authorities:

  • When required by law or to protect our legal rights

d. Business transfers:

  • In the event of a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, including:

  • Secure servers and encryption

  • Access controls and authentication

  • Regular security reviews

However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve user experience

  • Remember preferences

  • Analyse site traffic

You can disable cookies through your browser settings, but some features may not function properly.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

  • Request deletion (where applicable)

  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at:
[Insert Contact Email]

8. Retention of Information

We retain personal information only as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

9. International Data Transfers

Your information may be stored or processed outside New Zealand.
We ensure that any overseas recipients meet comparable privacy safeguards.

10. Third-Party Links

Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website with an updated “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at: info@auctiononline.co.nz

13. Identity Verification & Compliance

We may verify your identity using third-party services (e.g., RealMe, MVT) to comply with anti-fraud, AML, and regulatory obligations.

14. Vehicle & Transaction Data

Information related to vehicles listed or purchased (including VINs, ownership records, and compliance data) may be stored and shared where necessary to complete transactions.

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